At GrowthJack, we are committed to delivering your eyewear with precision, care, and efficiency. This policy outlines our order processing, packaging, and shipping procedures to ensure your new glasses or sunglasses arrive safely and on time.

Order Processing

  • Processing Time: All orders are carefully processed within 1–2 business days (Monday through Friday, excluding public holidays) after payment confirmation. This period allows us to conduct a final quality inspection and ensure secure, protective packaging.
  • Order Verification: For security and accuracy, all orders are reviewed before processing.
  • Order Modifications or Cancellations: If you need to change or cancel your order, please contact us as soon as possible at m15811156167@163.com. We can only accommodate requests before your order has been packaged and handed over to the shipping carrier.

Shipping Destinations & Methods

We currently ship to customers within the United States and Europe. Shipping costs and estimated delivery times are calculated automatically at checkout.

  • Free Shipping Offer: Enjoy FREE STANDARD SHIPPING on all orders over $35 USD.

United States

  • Standard Shipping (FREE over $35): 7–14 business days after dispatch.
  • Express Shipping: 4–8 business days after dispatch (available for an additional fee).

Europe

  • Standard Shipping (FREE over $35): 10–18 business days after dispatch.
  • Express Shipping: 6–12 business days after dispatch (available for an additional fee).

Important Note: Customers are responsible for any applicable customs duties, import taxes, or handling fees charged by the destination country. These fees are not included in the product price or shipping cost paid to GrowthJack and are determined solely by your local customs authorities.

Packaging & Handling

Every GrowthJack eyewear order is packaged with meticulous attention to protection and presentation. Each pair is placed in its original protective case, accompanied by a cleaning cloth, and securely packed in a sturdy, discreet shipping box to prevent damage during transit.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s delivery progress in real time.

Delivery & Responsibility

  • Please ensure your shipping address is complete and accurate. We are not liable for delays or losses resulting from incorrect addresses provided by the customer.
  • For certain shipments, a signature may be required upon delivery.
  • Once a package is marked as “Delivered” by the carrier, GrowthJack’s liability ends. We are not responsible for loss or theft after delivery confirmation.
  • If a delivery attempt fails due to an incorrect/insufficient address or recipient unavailability, any resulting reshipping or storage fees will be the customer’s responsibility.

Shipping Issues

  • Lost in Transit: If your tracking information shows no updates for more than 25 business days (for international shipments), please contact us.
  • Damaged Upon Arrival: Please inspect your package upon delivery. If the item arrives damaged, you must notify us within 48 hours by email at m15811156167@163.com. Please provide your order number and clear photographs of the damaged item and its packaging. We will promptly guide you through the resolution process.

Contact Us

For any questions regarding shipping or your order:

  • Email: m15811156167@163.com
  • Phone: +86 15036965961
  • Company: Chuzhou Duqusi Trading Co., Ltd.
  • Correspondence Address: Room 802, Unit 2, Building 1, Dongcheng Garden, East of Andongqiao Road, Fengyang County, Chuzhou City, Anhui Province, China